COMECOME guaranteed daily bonus and surprise bonus
The guaranteed component has level-based minimums and claim periods; the surprise component depends on previous-day activity and betting behaviour.
Work through this situation
A changing surprise amount does not change the meaning of the guaranteed minimum table. Read the two components separately rather than assuming every account receives the same combined amount.
What to check and why
Start with the guaranteed table: it assigns daily minimums and claim periods to named VIP levels. Then read the surprise component separately. Its dependence on previous-day activity and betting behaviour means a fixed table row does not predict the full combined amount for every account on every day.
When explaining a claim, identify which component you mean. A lower or changing surprise amount should not be described as a change to the published guaranteed row unless the underlying terms actually changed. Avoid increasing betting merely to seek a larger surprise benefit. If the account record is unclear, ask about the named component and date rather than assuming all bonus amounts follow one formula.
Recognise the relevant screen
Keep a reward schedule separate from an account result
Programme terms describe a benefit and its conditions; the relevant account record describes the result for that account. Identify the programme, recipient, stage and reward label together. Do not treat another download, a new registration or an extra payment as a way to diagnose an unclear reward. Use the recognised help route for an existing claim.
What a completed answer looks like
The two components can be explained without predicting a surprise amount.
Apply only the conditions that belong to the relevant programme and account. Keep money-based activity within a limit you can afford.
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